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1. Introduction

At the Cock & Crown, we’re committed to protecting your privacy and respecting your personal data. This Privacy Policy explains how we collect, use, and protect the information you provide to us, whether through our website, social media, email, phone, or in person at the pub.

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By using our website or providing your details to us, you agree to this policy.

2. Who We Are

The Cock & Crown (“we”, “our”, “us”) operates as a public house and restaurant. We are the data controller for the personal information you provide to us.

3. Information We Collect

We may collect and process the following information about you:

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  • Contact details – such as your name, phone number, email address, or postal address.

  • Booking details – including reservation dates, times, party size, and any special requests.

  • Payment information – where deposits or payments are made for bookings or events.

  • Marketing preferences – if you choose to receive updates, offers, or event news.

  • Website usage data – including cookies, IP addresses, and analytics to help us improve your experience.

4. How We Use Your Information

We use your personal information to:

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  • Manage and confirm your bookings or reservations.

  • Communicate with you about your booking or enquiry.

  • Process payments or refunds where applicable.

  • Send marketing updates (only if you’ve opted in).

  • Improve our website and customer experience.

  • Comply with legal or regulatory obligations.

5. Marketing

We may contact you from time to time with news, offers, or events at the Cock & Crown — but only if you’ve given us permission. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

6. Sharing Your Information

We will never sell your information. We may share limited data with trusted third parties that help us operate our business, such as:

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  • Booking and reservation platforms

  • Payment processors

  • Email or marketing systems
    These partners only process your data on our behalf and in line with UK data protection laws.

7. Data Storage & Security

We take your privacy seriously and store your data securely. We use appropriate technical and organisational measures to protect your information from loss, misuse, or unauthorised access.

8. Your Rights

You have the right to:

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  • Access the personal data we hold about you.

  • Request corrections to any inaccurate information.

  • Withdraw consent for marketing at any time.

  • Request deletion of your personal data (in certain circumstances).

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To exercise any of these rights, please contact us using the details below.

9. Cookies

Our website uses cookies to improve your browsing experience. You can control or delete cookies at any time through your browser settings.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be shown below.

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Last updated: October, 2025

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